You can purchase ONIT products directly from our website at onitathlete.com, as well as through our streaming platforms - TikTok and WhatNot. ONIT products are also available at select local hobby shops and retailers nationwide.

After placing an order, you’ll receive an order confirmation email with your order number. Once your order ships, we’ll send a shipping confirmation email that includes your tracking number.

If you have not received a shipping confirmation within 5 business days of placing your order, please contact our customer service team at support@onitathlete.com

Note: Some listings might be a pre-order with longer shipping times, so please read the product description before placing your order.

Timeless Subscription Orders:

Timeless subscription boxes ship monthly. If you place your initial subscription order after the 5th of the month, your first box will ship the following month.
Example: If you subscribe on April 7, your first box will ship in May.

Shipping costs are based on your order total:

• Free shipping on orders over $100
• $8 shipping for orders between $65.00–$99.99
• $5 shipping for orders under $64.99
  

Additional shipping details or product-specific exceptions (such as College Clings) will be displayed at checkout.

If you believe you ordered the wrong item, please contact us as soon as possible at support@onitathlete.com and include:

• Your order number
• Details about the item ordered

Our team will review your request and advise on next steps. Please note that the resolution may vary depending on whether the order is still processing or has already shipped. Read our return, refund, and cancellation policy here - https://onitathlete.com/pages/return-policy

Please email support@onitathlete.com as soon as possible with:

• Your order number
• The correct shipping address

We will do our best to update your order. However, if the order has already been processed or shipped, changes may not be possible and the order will not be refunded.

Thank you for your interest in partnering with ONIT Athlete. Please complete our wholesale inquiry form below, and our sales director will contact you directly:

Become a Partner Form

Our full Return & Refund Policy is available on our website and can be found in the footer under “Return Policy” or “Customer Support.”

If you have questions about a current or pending refund, please contact us at support@onitathlete.com

Once your return is received and approved, refunds are typically processed within 5 to 7 business days.

Please note:

• Credit card refunds may take additional time to appear on your statement, depending on your card issuer.
• PayPal refunds can only be issued within 6 months of the original order date. After six months, refunds will be issued as a store gift card for the refund amount.

For current products, checklists and odds sheets are available on the product page directly below the Add to Cart button.

Checklists for older products can be found on our checklist page: https://onitathlete.com/pages/checklists

Log into your account on onitathlete.com using the email address you used to place your order. The account icon is located near the shopping cart or in the menu under “My Account.”

You can also access your subscription through the original order confirmation email. If you need further assistance, please contact our support team.

Product releases depend on licensing approvals, athlete participation, and production timelines. While we do not publish a set release schedule, the best way to stay informed about new releases is by subscribing to our email list or following us on social media.

No, products are typically not restocked once sold out. However, availability may still exist on our streaming platforms (TikTok and WhatNot) or through select hobby shops and retailers.

We also release new products throughout the year - sign up for our email or SMS list to stay informed.

ONIT does not sell individual cards directly. Individual cards may be available through third-party resale platforms such as eBay.

Some mixed-team boxes may be available through retail partners, but all products sold directly by ONIT are team-specific.